Hyperwallet is the official payment partner of the KRAFTON Creator Network (KCN),
ensuring that eligible creators receive their earnings smoothly.
If you face an error when attempting the payment method registration on Hyperwallet Pay Portal, please kindly refer to the below
■ Confirm the pop-up setting
→ Please check whether the pop-up setting is enabled for 'krafton.hyperwallet.com' on your internet browser.
■ Contact the Hyperwallet Support Center
→ If the issue persists after you checked the pop-up setting, please visit the Hyperwallet Support Center with the information below:
- KRAFTON ID (Email address) used for KCN registration
- Error details (e.g., Error Message, Screenshot / Video)
- Date when the error occurred (Most recent incident)
[Hyperwallet Support Center]
https://krafton.hyperwallet.com/hw2web/consumer/page/contact.xhtml